Communicate Services

Broadcast SMS

  • Sends out SMS to a list of cellphone numbers
  • Example use: Organisation notifies all members of event or news
  • Note: All cellphones can receive SMS; Requires literacy to read; SMS is just 160 characters long.
  • Case study: TAC broadcasting information to all their branches; Adherence clubs sending scheduled reminders to take ARVS twice a day.
  • FAQ

Subscribe to broadcast SMS list

  • Users can send in an SMS to be added to a distribution list for broadcast SMS
  • Example use: People sign up for positive living messages
  • Note: All cellphones can receive SMS; Requires literacy to read; SMS is just 160 characters long.
  • Case studies
  • FAQ

Interactive SMS

  • Someone sends an SMS to the system and gets a response also via SMS
  • Example use: Requesting details of next meetings; Finding out what PEP means in Xhosa
  • Note: There are 2 SMS here – the request to the system and the information to the user.
  • Can be set up to be free to the user (cost about 70c to the system); or cost neutral to the system (cost around 90c to the user).
  • Case studies
  • FAQ

Polls

  • A set of numbers are sent a question by SMS, they then respond (e.g. Yes or No)
  • Example use: Poll of branches whether there should be a protest against government policy, results read into exec meeting
  • Note: Same as with Interactive SMS, with 2 SMS (one to user, then one from user).
  • Case studies
  • FAQ

Pledge line

  • People can donate money through sending an SMS to a particular number
  • Example use: People donate R10 by sending an SMS to a number for AIDS orphans, and the money is taken from the user's airtime
  • Note: The line can be set up to cost the user any amount – most often R10. Networks (Vodaco m, MTN, Cell C) take about R4 of every R10
  • Case studies
  • FAQ

WAP Content

  • Cellphone connects to basic website designed for small screen and keypad
  • Example use: Information on treatment literacy available through cellphone. (Much more info than can be on SMS, including)
  • Note: - Needs better phone handset to use (approx 60% can do it today)
  • Needs some training for users - Data needs to be formatted and set up (Cell-Life can advise organisation)
  • Case studies
  • FAQ

Data Capture

  • Use a cellphone to fill in questionnaire, survey or standard form; data then sent to a database for analysis
  • Example use: Fieldworkers send report to organisation; Sub-offices send standard template forms through
  • Note:
  • Case studies: CHMT recording training sessions from all theri trainers.
  • FAQ

USSD Content

  • Cellphone connects to content service. Uses something like *120*448# to start connection, then menu selections.
  • Example use: Information on treatment literacy available through cellphone.
  • Note: More info than can be on SMS. Useful for menu selections. Can work on any phone (not like WAP just on expensive phones). ‘Session based’
  • Case studies
  • FAQ

Voicemail push [Still in development]

  • User is sent a voicemail they can listen to
  • Example use:
  • Note: Costs about 50c per Voicemail push. Can be in different languages. Illiteracy not a problem.
  • Case studies
  • FAQ